We will offer a full refund on any damaged or defective merchandise that arrives in unusable or unwearable condition, including the cost of shipping. We simply require photos of the damage and confirmation that the items are unusable. Please contact us if you need to make a damage/defective claim. 

If you added Guide Shipping Protection at checkout, File your claim here: https://www.guideprotection.com/protectit/guidepro/ 

For items that have been damaged in transit, Guide requires claims to be filed within 15 days from the date that you received your package.