FiXT is committed to getting you your records and CDs in the best possible condition. We package each CD or Vinyl with meticulous care in specific CD/Vinyl Mailers and/or Bubble Padded Mailers to ensure that they arrive unharmed.

We will gladly process a claim for any damage that is large enough to cause a significant change in the playability of an item. Damage claims for these problems include: broken records, cracked CDs, warped records, and severely ripped or folded record jackets.

However, please be aware that in the process of shipping goods to you, some slight wear might occasionally occur during the shipping process. While this sort of wear is not something we endorse, it is sometimes an inevitable fact of shipping items to you, and unfortunately, there is nothing we can do about it. Wear such as this might include: slightly crinkled corners on record covers, a cracked hinge or 'tooth' on a CD jewel case, some slight seam splitting on LP jackets, and other small cosmetic matters. We strive to sell only perfect merchandise and package things carefully for transport, but minor cosmetic damage might occur as part of the shipping process.

We apologize and sympathize with anyone who receives such a damaged package. Most commonly affected are international orders that spend an extended period of time in transit making their way from the Midwest of the USA to remote parts of the world. If you should receive a damaged CD Case, we would be happy to evaluate a refund or store credit equal to the value of a new CD Case equalling roughly $1.00.

For Vinyl Sleeves, we understand these are not simply something you can swap out and in most cases we do not have empty vinyl sleeves available, so in such an event we'll offer a full refund of the shipping cost. Simply send us a ticket explaining the damage along with a photo of the case and we'll be happy to assist you.