First, please confirm that the shipping address is correct for your order. We cannot be held responsible for items delivered to an incorrect address that we were given at checkout.

If your address is correct, please inquire with your local carrier/post office for more information. They will be able to provide more information and guide you on the next steps of locating your package. We are only privy to the same tracking information as you. 

Unfortunately, it is quite common for carriers to prematurely or incorrectly update tracking information. Please also check to see if perhaps a neighbor may have received the package for you.

Please feel free to reach out to us, if you need further assistance.